COMMON QUERIES

It is our mission to ensure that your Obbree product shopping experience is simple and enjoyable.

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30-day return policy

if you are not completely satisfied with your item you may return it within 30 days from the date received. Please note items must be new unused in original condition and box including all parts, accessories, and packaging. You must contact us to obtain your return authorization number and shipping instructions. Include a copy of the original invoice with your return and write your return authorization numbers visibly on the outside of the shipping package and the packing slip. 

Please tell us why you are returning our product so that we can continue to improve our service. Returns shipped without return authorization numbers may have processing delays of up to 45 days and will be charged a 10% processing fee.

Return shipping costs and non-refundable unless the item is being returned as a result of our damage, defective, wrong item sent, etc. For your protection, we encourage you to send your return prepaid via UPs or FedEx, etc. We do not accept cash on delivery.

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Save shipping receipts and tracking numbers for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping companies. When requesting a refund, your original credit card will be credited once your return is processed.

If using prepaid gift cards such as Visa, MasterCard, or American Express please retain them to ensure proper credit. When exchanging an item you will see a credit to your original payment method for the returned item and the charge for the new item plus shipping and handling.  If an item is missing, damaged, defective or incorrect you must contact us by direct chat or e-mail within 10 days of receipt of the package so that our customer care specialists can explain what steps need to be taken after 10 days. You must contact Obbree about defective or damaged merchandise.